Privacy Policy

Last updated: 05/01/2025

Kraftivity ("Kraftivity", "we," "our," or "us") is committed to protecting the privacy and personal information of our valued customers and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our business, website, products, or services.

Information We Collect

Personal Information:

When you make a purchase, create an account, or interact with our customer support, we may collect personal information such as your name, email address, postal address, phone number, and payment details.

We use this information to process orders, provide customer support, send updates and newsletters (with your consent), and personalize your shopping experience.

Non-Personal Information:

We may collect non-identifying information about your device, browser, and internet activity, such as IP addresses, browser type, and pages visited. This data is used for analytics and to improve our website's performance and user experience.

Sensitive Information:

We do not intentionally collect sensitive personal information, such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or health-related data.

How We Use Your Information

To process and fulfill your orders, including payment processing, shipping, and customer support.

To communicate with you about your orders, account updates, and any changes to our terms, policies, or other legal matters.

With your consent, to send you marketing communications, including newsletters, promotions, and updates about our products and services.

To improve our website, products, and services, and to personalize your experience based on your preferences and interactions with us.

For analytics and research purposes to understand how our website and services are used, and to enhance their performance.

Disclosure of Information

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and email marketing platforms. These providers are contractually obligated to keep your information secure and confidential.

We may disclose your information if required by law, regulation, legal process, or enforceable governmental request, or to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, but only with your consent or as permitted by law.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Choices and Rights

You have the right to access, correct, update, or request deletion of your personal information. To do so, please contact us using the information provided at the end of this policy.

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.

We retain your personal information for as long as necessary to provide you with our services and as required by applicable laws.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by email (where possible) or by posting a notice on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at kraftivity.au@gmail.com